Before you book
Everything you need to know for a smooth, safe, and fun rental experience.
To reserve your rental, we accept either a $100 deposit or payment in full.
When a deposit is used, the remaining balance is due on the day of arrival before installation begins. Your reservation is not considered fully paid until the balance has been received.
Customer cancellations: The $100 deposit is non-refundable unless you notify us of your cancellation at least 7 days (one week) before your scheduled rental date. With at least 7 days’ notice, your $100 deposit will be refunded. Cancellations with less than 7 days’ notice will result in forfeiture of the $100 deposit, except as covered by our weather policy below.
Weather cancellations: Safety comes first. If weather conditions are unsafe for operation, we offer either a full refund, including your $100 deposit, or the option to reschedule your rental date, subject to availability. The 7-day notice requirement does not apply to cancellations due to unsafe weather under this policy.
Unsafe conditions may include severe storms, lightning, high winds, or other conditions that make operation unsafe. We will communicate with you as soon as a weather decision is made.
Delivery and pickup windows can vary depending on the number of drop-offs and pickups scheduled that day.
Please provide your event start and end times when booking. Knowing your event schedule helps us coordinate delivery and pickup around your party and provide the most accurate service window.
Customers must provide clear, safe access to the setup area. For water inflatables, a working water source is required. For all inflatable rentals, access to a properly functioning GFCI-protected electrical outlet is required.
The renter is responsible for the rental equipment and for following all safety instructions provided by LJ’s Launch Pad Party Rentals. The renter must remain responsible for the equipment during the rental period and notify us promptly of any damage, unsafe condition, or issue.
By renting, the customer acknowledges that inflatable and party-rental activities involve inherent risks, including falls, collisions, slips, and other injuries. The customer agrees to use the equipment responsibly and accepts responsibility for the conduct and safety of guests using the rental, subject to the terms of the applicable rental agreement and waiver.
Active parental or responsible-adult supervision is required at all times. Children must be supervised by an attentive adult, and the equipment’s posted capacity, age, size, and safety rules must be followed. LJ’s Launch Pad Party Rentals reserves the right to stop operation when equipment is being used unsafely.
